Case Study

Performance Management

The Business Objectives

Group IS, the IT division of The Carphone Warehouse, has evolved rapidly since the Company was founded in 1989. Senior Management recognised the need to show employees how they could develop their careers in the company and to provide more direction and support to individuals wanting to do so. In short, they wanted to inject some 'oxygen' into the existing personal development programme 'MAXIMISE'.

The Business Issues

As the company was maturing, business processes were becoming more formalised and there was a requirement to more clearly define roles, skill requirements and development plans for individuals to move from one job to another.

The Connor Consultancy was asked to build a career development framework based on job families which aligned with the Group IS business processes would help individuals to understand how to better manage and advance their careers. To achieve this goal there was a clear requirement to more clearly define roles, skill requirements, competency levels, performance standards and how to build development plans to allow employees to move from one job to another.

The Business Outcomes

• The new framework was successfully integrated with the existing personal development programme, MAXIMISE, allowing employees ease of access online.
• Based on recent surveys of employees, this has increased:
  - the visibility and understanding of performance criteria
  - the priority placed on development planning by individual employees
  - the frequency of coaching conversations between employees and their managers
• The business now has a robust tool for assessing skills gaps and for developing core skills that has been successfully used to run assessment centres for Project Managers and Business Analysts. It has allowed Group IS to map rewards to performance and career progression.

Find out more about our Performance Management services.

Related Links

• Delivering a culture of performance
• Executive Coaching
• Mergers & Acquisitions
• Performance Management
• Training & Development
• Performance Profile

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The Connor Consultancy is a business grounded HR Consultancy that helps its clients achieve their full potential through their people.

Connor HR Consultancy have a 14 year track record of delivering high quality, results driven people services to our clients by placing people at the heart of our business solutions. Our range of services include employment law advice, executive coaching, mergers & acquisitions, managing organisational change, outplacement services, hr support, strategic recruitment, personal development training and performance management.